Help Center

Frequently Asked Questions

About the Shipping

How long does it take for an order to arrive?

I ordered multiple items, why did I only received one?

I placed an order but I didn't receive a confirmation email. What happened?

How do I track my order once it’s been shipped?

About My order

Did I make an order successfully?

How to change or cancel my orders?

What payment methods do you accept?

About Returns & Exchanges

What should I do if items received are not satisfactory?

What should I do if I have received the wrong order or items?

What should I do if an item in my orders is missing?

What should I do if I received a defective or damaged item?

How soon will I receive my refund?

How do I return the products?